VetDispense is a UK-based online Pet Dispensary. We sell a complete range of Vet Supplies and Pet well-being products, from Animal Medicines and Pet Medication to Pet Supplements and Pet Supplies all at substantially lower prices than your Vet. We have been a trusted Pet Dispensary since 2008, helping thousands of customers to save money.
Absolutely! We use the same wholesalers as every Vet in the UK, but we buy medication in larger quantities and can pass on this saving to our customers.
For UK orders we only ever use Royal Mail Tracked 24 (or Special Delivery for refrigerated orders). This means that 95% of orders arrive the day after we dispatch them.
For international orders we use Royal Mail 'tracked and signed'. This premium service usually takes 3-7 days to reach Europe and 7-10 days to reach other countries, but can vary due to delays with customs.
It depends on the wording of your prescription. Prescriptions for some medications (such as Controlled Drugs) cannot be repeated and will only be valid for 28 days. For other medications your prescription might be valid for multiple repeats at your Vet's discretion. This will be written on the prescription.
Prescriptions marked "single use only" cannot be used more than once.
You can return medication to us for disposal, but we are unable to refund any returned medication as it cannot be legally resold.
The medication we supply has been stored correctly in our RCVS-registered premises and has a direct chain of supply from the manufacturer, thus eliminating any possibility of tampering.
No. Prescription-only medicines can only be supplied once we have received and checked a valid veterinary prescription. This is because these medicines can be harmful if used incorrectly, and only a veterinary surgeon can diagnose your pet and decide which treatment is appropriate.
Yes! We are registered with the Royal College of Veterinary Surgeons (RCVS), our practice number is 7025700. Our premises are also registered with the Veterinary Medicines Directorate (VMD), our VMD registration number is: 2029797. We undergo periodic inspections to ensure we are storing, dispensing and packaging our medicines correctly.
Furthermore, ALL of our staff are either trained Veterinary Surgeons or AMTRA 'RAMAs' (Registered Animal Medicines Advisors)
If your order is to be delivered to a UK address and contains prescription-only items, then only a prescription signed by a UK-registered Vet is acceptable. They will have the initials MRCVS after their name.
For international orders, a prescription from your own local Vet is acceptable.
Please contact us if you need any further information.
Yes. We have sent thousands of orders abroad. The only exceptions are heavy items and medicines that need to be refrigerated, such as Cytopoint.
All orders are well packaged and usually take 3-5 days to arrive to European destinations and 5-10 days to the rest of the world.
Yes. You can attach your prescription during checkout or email it to us afterwards. Please include your order reference in the email subject line, or write it clearly on the prescription, so we can match it to your order quickly.
Please send a clear, high-resolution image that shows all four corners of the prescription page and makes every detail readable. If your prescription has more than one page, please send every page. If anything is unclear, we may ask for a clearer copy before we can dispense the medication.
We cannot dispatch prescription-only medicines until we have received and checked a valid veterinary prescription. We recommend obtaining your prescription before placing your order. If an order has to be cancelled because a valid prescription cannot be provided, any refund may be subject to deductions for costs already incurred, in line with our terms and conditions.
In most cases, no. Even if another product contains the same active ingredient, we need to dispense the exact brand named on your prescription. If you would like to order a different brand, please ask your vet to update the prescription before placing your order.
We can help with questions about ordering, prescriptions, delivery and the products listed on our website, but we cannot diagnose your pet or prescribe a new treatment. Please contact your vet for medical advice including dosage advice. Once your vet has issued a prescription, we can supply the medicine prescribed.
Yes, refrigerated deliveries to the Scottish Highlands and Islands are available at no extra cost. Refrigerated POM-V medicines cannot be supplied to Northern Ireland under the current rules.
No. Refrigerated medicines require a signature and cannot be left unattended. Please choose a delivery address where someone will be available to receive the parcel and refrigerate the medicine immediately.
No. Since 1 January 2026, we have been unable to supply POM-V medicines to addresses in Northern Ireland because of changes to the rules governing veterinary medicines. Please do not place orders for POM-V products for delivery to Northern Ireland, as these cannot be fulfilled.
