Delivery & Returns

We aim to provide the highest possible service to our customers and as such we ONLY ever use Royal Mail's FIRST CLASS Service. All our products are checked and packaged carefully and we offer to refund the full cost of your item if you change your mind or are unhappy in any way*

We aim to deliver all UK orders within 1-2 working days and many of our products are received the day after they were ordered.


All our orders are traceable and we offer tracking on all orders.

We mainly use Royal Mail to deliver our products but use the next day courier Parcelforce for heavy orders.



Order Value

Under £29.00

Order Value

Over £29.00


Medications under 1kg



Medications/Food/Pet Store Items

over 1kg

Pet Store Items under 1kg£2.99FREE

Temperature-controlled Items

such as Insulin or Vaccinations


The table above applies to usual mainland UK destinations. For heavy orders to other destinations including Scottish Highlands, NI and Channel Islands email us at for up-to-date courier pricing.

Our international shipping rates start at just £7.99 for European Airmail with Tracking and £9.99 for orders to the rest of the world, but depend on the size and weight of the order. Please contact us for an exact quote.


Non-prescription items:

We offer a hassle-free returns policy. If, for whatever reason you change your mind about a product within 7 days of receiving it then contact us and we will refund you 100% of the value of that product upon its return. The product MUST however be in its original, unsealed packaging otherwise no refund will be given.

If the order is being refunded because of our error, you will also receive the postage costs for returning the item to us. Otherwise no refund for postage will be given unless the goods prove to be genuinely faulty. This does not affect your statutory rights.

We strongly recommend that any goods being returned are sent using Royal Mail recorded or special delivery. Products purchased from that are being returned are your responsibility until they arrive at our premises.

Prescription only items:

Unwanted prescription only items should be disposed of in accordance with the guidelines issued by the Environment Agency. Alternatively they can be returned to us at Vetdispense for disposal (return postage at your own expense). No refund can be given for unwanted prescription-only medications as they can not legally be re-sold.

We advise customers to check their delivery address carefully during the check-out process as items that are not delivered due incorrect details being used will not be eligible for refunds.

Very rarely and due to circumstances beyond our control, occasionally some items may take up to 14 days to be delivered so we always recommend, particularly with prescription-only products, placing your order 1-2 weeks before you expect to run out.

* except prescription-only items (as we legally cannot accept prescription medicines back for resale)